Shipment

  • Logistics partner
    Together with our logistics partner OMEST we deliver directly to the delivery address you specify. Our logistics partners sometimes also work locally with external carriers. The delivery can be tracked by you. If possible, you will be informed of the tracking number after dispatch.
     
  • Delivery area
    • Italy
    • Germany
    • Austria
    • Netherlands
    • Belgium
    • France
    • Denmark
    • Czech Republic
    • Luxembourg
    • Greece
    • Great Brittain
    • Ireland
    • Poland
    • Portugal
    • Spain
    • Hungary
    • Bulgaria
    • Estonia
    • Latvia
    • Lithuania
    • Romania
    • Slovakia 
    • Slovenia
    • Cyprus
    • Malta

    Orders can of course be placed from any country in the world, in which case delivery and shipping costs must be checked individually.

  • Delivery
    The ordered goods will normally be delivered to the recipient within 5 working days after receipt of payment. Our shipping partners are the world's leading logistics companies. Saturday afternoons, Sundays, holidays, Christmas and New Year's Eve are generally not delivered. In case of delivery delays or delivery difficulties we will inform you immediately.
     
  • Delivery reservation
    In the event of non-availability of the goods, we are not obliged to deliver. We will inform you of this as soon as possible and immediately refund any payments you have already made. In the case of special offers, we can only deliver while stocks last. In principle, we are entitled to make partial deliveries.
     
  • Incomplete / faulty delivery
    If you discover that the goods you have ordered are incomplete or that you have ordered another item, please contact us immediately by telephone at +39 0473 244476 or by e-mail at: shop@winestore.bz.it Please inform us so that we can have a faulty delivery picked up by our logistics partner. If you would like to return the parcel yourself, please send it back to us as a standard postal parcel. We will then reimburse you for the costs incurred. Please make sure that you receive an undamaged parcel from the carrier. If you wish to accept a parcel that is only slightly damaged, we ask you to write the note "with reservation" on the acceptance certificate. Without this note, the acceptance of an opened or damaged parcel is tacitly considered a proper delivery.
     
  • Order acceptance
    The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the "Send order" button, you place a binding order for the goods contained in the shopping basket. The confirmation of your order takes place together with the order acceptance immediately after sending by an automated e-mail. With this e-mail confirmation the sales contract has come about. Those prices will be calculated which were valid on the day of the order.
     
  • Shipping costs
    South Tyrol:
    • Shipping costs up to 200 € order value 6.90€ (incl.Tax)
    • Free shipping from 200 €
    Other provinces in Italy, Germany and Austria:
    • Shipping costs up to 200 € order value 9.90€ (incl.Tax)
    • Free shipping from 200 €
    Netherlands, Belgium, France:
    • Shipping costs to the 18th bottle 23.00 € (incl. Tax)
    • Shipping costs from the 19th bottle 46.00 € (incl. Tax)
    Denmark, Czech Republic, Luxembourg:
    • Shipping costs to the 18th bottle 26.00 € (incl. Tax)
    • Shipping costs from the 19th bottle 52.00 € (incl. Tax)
    Greece, Great Brittain, Ireland, Poland, Portugal, Spain, Hungary:
    • Shipping costs to the 18th bottle 30.00 € (incl. Tax)
    • Shipping costs from the 19th bottle 60.00 € (incl. Tax)
    Bulgaria, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia, Cyprus, Malta:
    • Shipping costs to the 18th bottle 35.00 € (incl. Tax)
    • Shipping costs from the 19th bottle 70.00 € (incl. Tax)

    For major quantities or special transports please send us an email to shop@winestore.bz.it.

  • Prices
    All our prices are inclusive of the legal value added tax. For the ordered products you will receive an invoice from us, whereby the ordered products remain our property until full payment.
     
  • Accounting
    Our invoices are issued in Euro (€).
The estimated shipping costs can only be used if the basket is not empty.